AHMED's CV
Profile summary
Accomplished Operations and Customer Service Professional with 8 years of progressive experience in government transactions, recruitment, and team leadership. Track record of managing recruitment workflows, supervising multi-service operations, and ensuring regulatory compliance across fast-paced environments. Dedicated to delivering high service standards and maintaining operational coverage through effective scheduling and training.
Career highlights
Government Transaction Supervision: Supervised transaction processing related to immigration, labor, and economic development services, ensuring service quality and compliance.
Customer Service Operations: Processed 60 to 80 government transactions per shift with high speed and accuracy while advising clients on visa eligibility.
Team Leadership and Scheduling: Managed staff schedules and shift rotations across multiple service points to maintain full operational coverage for teams.
Recruitment and Onboarding: Managed the end-to-end recruitment process and trained new employees on customer service standards and government procedures.
Key skills
Professional experience
Directed operations for a floor team of 16 employees, overseeing transaction processing for immigration, labor, and economic development services. Managed compliance, daily reporting, and customer escalations while coordinating administrative workflows across service points through 2025-02 and 2026-05.
- Managed the end-to-end recruitment process including CV sourcing, candidate interviews, selection, hiring, and onboarding for service staff.
- Reviewed and shortlisted candidates against operational requirements and job specifications, coordinating selection and joining processes directly.
- Trained new employees on customer service standards, government procedures, and system usage during onboarding.
- Organized staff schedules and shift rotations across multiple service points to maintain full operational coverage.
- Supervised transaction processing related to immigration, labor, and economic development services to ensure quality and compliance.
Directed customer service operations for a team of 32 employees handling daily visitor volumes ranging between 400 and 800 customers. Supervised government transaction processing for immigration, labor, and economic development services while maintaining operational coverage and service quality standards.
- Organized staff schedules and shift rotations to maintain full operational coverage across multiple service points.
- Trained new employees on service standards and system usage.
- Reviewed daily transaction reports for accuracy and compliance.
Guided client interactions through complex visa processes and documentation standards. Maintained strict adherence to government policy updates by continuously revising operational procedures. Managed customer inquiries while upholding service accuracy and speed standards.
- Processed 60 to 80 government transactions per shift with high speed and accuracy.
- Advised clients on visa eligibility and documentation requirements while resolving inquiries.
Managed customer service operations, overseeing accident reporting procedures and guiding incoming staff on service standards. Addressed customer inquiries and complaints regarding service timelines.
- Prepared and submitted detailed accident reports to police authorities and public prosecution.
- Assessed accident cases submitted via the company mobile application and conducted site visits when required.
- Published job advertisements across LinkedIn, Naukrigulf, the company website, and social media platforms.
- Coordinated interview schedules, prepared meeting agendas, and documented interview discussions and recruitment records.
Education
Human Resources Management
Languages
Arabic · Native
English · Intermediate